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Billing & Subscriptions

This section covers subscription plans, payment management, and usage tracking on the Hanc.AI platform.

Subscription Plans​

Plan Overview​

PlanTarget UserKey Features
FreeTesting, exploration1 agent, limited calls
StarterSmall businessesMultiple agents, more calls
ProGrowing businessesUnlimited agents, advanced features
AgencyAgencies, enterprisesMulti-workspace, white-label

Plan Comparison​

FeatureFreeStarterProAgency
Voice Agents15UnlimitedUnlimited
Monthly Call Minutes505002,000Custom
Knowledge Bases15UnlimitedUnlimited
Phone Numbers1310Unlimited
Team Members1310Unlimited
Workspaces111Multiple
AnalyticsBasicStandardAdvancedAdvanced
API Access✗LimitedFullFull
Priority Support✗✗✓✓
White-Label✗✗✗✓

Managing Your Subscription​

Viewing Current Plan​

  1. Click your profile menu (top-right)
  2. Select "Settings"
  3. Go to "Billing" tab
  4. View current plan and usage
┌─────────────────────────────────────────────────────────────────┐
│                      BILLING                                    │
├─────────────────────────────────────────────────────────────────┤
│                                                                 │
│  Current Plan: Pro                                              │
│  Status: Active                                                 │
│  Next Billing: February 15, 2024                                │
│  Amount: €99/month                                              │
│                                                                 │
│  ┌─────────────────────────────────────────────────────────┐    │
│  │                    USAGE THIS PERIOD                    │    │
│  ├─────────────────────────────────────────────────────────┤    │
│  │  Call Minutes:    1,247 / 2,000  ████████████░░░ 62%    │    │
│  │  Agents:          7 / Unlimited  ✓                      │    │
│  │  Knowledge Bases: 4 / Unlimited  ✓                      │    │
│  │  Team Members:    5 / 10         ████████░░░░░░░ 50%    │    │
│  └─────────────────────────────────────────────────────────┘    │
│                                                                 │
│  [Change Plan]  [Update Payment]  [View Invoices]               │
│                                                                 │
└─────────────────────────────────────────────────────────────────┘

Upgrading Your Plan​

  1. Go to Settings → Billing
  2. Click "Change Plan" or "Upgrade"
  3. Select new plan
  4. Confirm payment details
  5. Upgrade takes effect immediately

What happens on upgrade:

  • New features available instantly
  • Prorated charges for remainder of billing period
  • Usage limits increase immediately

Downgrading Your Plan​

  1. Go to Settings → Billing
  2. Click "Change Plan"
  3. Select lower plan
  4. Confirm downgrade

What happens on downgrade:

  • Change takes effect at end of current billing period
  • May need to reduce agents/features before downgrade
  • Excess data may be archived
Before Downgrading

Ensure you're within new plan limits for:

  • Number of agents
  • Team members
  • Knowledge bases
  • Phone numbers

Payment Methods​

Supported Payment Methods​

MethodAvailability
Credit/Debit CardsAll plans
SEPA Direct DebitEU customers
Bank TransferEnterprise
PayPalComing soon

Adding/Updating Payment​

  1. Go to Settings → Billing
  2. Click "Update Payment Method"
  3. Enter new card details
  4. Save changes

Payment Security​

  • All payments processed securely via Stripe
  • Card details never stored on Hanc.AI servers
  • PCI DSS compliant
  • SSL/TLS encryption

Billing Cycle​

Monthly Billing​

  • Billed on same date each month
  • Based on subscription start date
  • Usage resets each billing period

Annual Billing​

  • Pay for full year upfront
  • Typically 2 months free (vs monthly)
  • Usage limits apply per month

Invoice Generation​

Invoices generated automatically:

  • At start of each billing period
  • When plan changes
  • For overage charges

Usage & Overage​

What Counts as Usage​

ResourceHow It's Counted
Call MinutesActual conversation time
AgentsNumber of active agents
Knowledge BasesNumber of KBs created
Team MembersNumber of users
Phone NumbersNumbers connected

Usage Alerts​

You'll receive alerts at:

  • 75% of monthly limit
  • 90% of monthly limit
  • 100% (limit reached)

Overage Handling​

When you exceed limits:

Soft limits (calls):

  • Overage charges apply
  • Service continues
  • Billed per additional unit

Hard limits (agents):

  • Cannot create more without upgrading
  • Existing agents continue working

Overage Pricing​

ResourceOverage Rate
Call Minutes€0.10/minute (example)
Additional AgentsUpgrade required
Phone NumbersUpgrade required

Invoices & Receipts​

Viewing Invoices​

  1. Go to Settings → Billing
  2. Click "View Invoices" or "Invoice History"
  3. See list of all invoices
  4. Click to download PDF

Invoice Contents​

Each invoice includes:

  • Invoice number and date
  • Billing period
  • Plan charges
  • Usage details
  • Overage charges (if any)
  • Tax information
  • Payment method

Downloading Invoices​

  • PDF format available
  • Download individual or bulk
  • Email delivery option

Cancellation​

Canceling Subscription​

  1. Go to Settings → Billing
  2. Click "Cancel Subscription"
  3. Select reason (optional)
  4. Confirm cancellation

What Happens After Cancellation​

TimelineStatus
ImmediatelyCancellation confirmed
End of billing periodAccount downgraded to Free
30 days afterData retention period
90 days afterData may be deleted

Reactivating​

  • Can resubscribe anytime
  • Previous data available during retention period
  • May need to reconfigure some settings

Enterprise & Custom Plans​

When to Consider Enterprise​

  • More than 50 agents needed
  • High call volumes (10,000+ minutes/month)
  • Multiple brands/workspaces
  • Custom integrations required
  • Dedicated support needed

Custom Plan Options​

  • Custom usage limits
  • Volume discounts
  • Dedicated infrastructure
  • Custom SLAs
  • White-label options
  • Professional services

Contact Sales​

For enterprise inquiries:

FAQ​

Can I try before buying?​

Yes, the Free plan lets you:

  • Create one agent
  • Use limited call minutes
  • Test all basic features

What happens if I forget to pay?​

  • Grace period of 7 days
  • Email reminders sent
  • Service paused after grace period
  • Reactivated upon payment

Can I get a refund?​

  • 30-day money-back guarantee on first payment
  • Prorated refunds for annual plans (case by case)
  • Contact support for refund requests

Do unused minutes roll over?​

No, unused call minutes expire at the end of each billing period.

Can I change plans mid-cycle?​

Yes:

  • Upgrades take effect immediately (prorated)
  • Downgrades take effect at next billing cycle

Troubleshooting​

Payment failed​

Check:

  1. Card has sufficient funds
  2. Card not expired
  3. Bank not blocking international charges
  4. Correct billing address

Solution:

  • Update payment method
  • Try different card
  • Contact your bank

Can't access features​

Check:

  1. Plan includes feature
  2. Payment is current
  3. Usage limits not exceeded

Solution:

  • Upgrade plan if needed
  • Resolve payment issues

Invoice discrepancy​

If charges seem incorrect:

  1. Review usage in billing dashboard
  2. Check for overage charges
  3. Contact support with specifics