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Account Setup

This guide walks you through creating your Hanc.AI account, verifying your identity, and completing the initial setup.

Before You Begin​

You will need:

  • Email address — For account verification and notifications
  • Phone number — For identity verification (SMS code)
  • 5-10 minutes — For the complete setup process

Step 1: Access the Platform​

1.1 Open the Registration Page​

  1. Open your web browser (Chrome, Firefox, Safari, or Edge recommended)
  2. Navigate to app.hanc.ai
  3. Click the "Sign Up" button in the top-right corner
tip

Bookmark the page for easy access: https://app.hanc.ai

Step 2: Create Your Account​

2.1 Fill Out the Registration Form​

You'll see a registration form with the following fields:

Purpose of Use​

Select why you're creating an account:

OptionBest For
Customer SupportHandling customer inquiries, FAQs
SalesLead qualification, product information
AppointmentsBooking, scheduling, reminders
OtherCustom use cases
info

This helps us customize your experience. You can change this later.

Company Name​

Enter your business or project name.

Examples:

  • "ABC Dental Clinic"
  • "Schmidt & Partner Law Firm"
  • "Maria's Beauty Salon"
  • "TechStart GmbH"

Website or Description​

Either:

  • Enter your website URL (e.g., www.yourbusiness.com)
  • Or briefly describe your business (e.g., "Dental clinic in Vienna with 3 dentists")

Email Address​

Enter a valid email address. This will be used for:

  • Account verification
  • Password recovery
  • Important notifications
  • Billing communications
Important

Use an email you check regularly. Some features require email verification.

Password​

Create a secure password:

Requirements:

  • Minimum 8 characters
  • Recommended: Mix of letters, numbers, and symbols

Good password examples:

  • MyDental2024!
  • VoiceAgent#Secure

Avoid:

  • Simple passwords like 123456 or password
  • Personal information like birthdays

Terms Agreement​

Check the box to agree to:

  • Terms of Service
  • Privacy Policy

You can read these documents by clicking the links.

Referral Source​

Select how you heard about Hanc.AI:

  • Google Search
  • Social Media
  • Referral
  • Event/Conference
  • Other

Step 3: Phone Verification​

3.1 Enter Your Phone Number​

  1. Select your country code (e.g., +43 for Austria, +49 for Germany)
  2. Enter your phone number without the leading zero

Format examples:

CountryYour numberEnter as
Austria0664 123 4567+43 664 123 4567
Germany0170 123 4567+49 170 123 4567
Switzerland079 123 4567+41 79 123 4567

3.2 Complete CAPTCHA​

Click the "I'm not a robot" checkbox and complete any visual challenge if prompted.

3.3 Receive Verification Code​

  1. Click "Send Code" or "Continue"
  2. Wait for SMS (usually arrives within 30 seconds)
  3. Enter the 6-digit code in the verification field
Code not arriving?
  • Check you entered the correct number
  • Wait 60 seconds before requesting a new code
  • Check your SMS inbox (not email)
  • Some VoIP numbers may not work

Step 4: Account Confirmation​

4.1 Registration Complete​

After successful verification:

  1. You'll see a confirmation message
  2. Wait a few seconds for automatic redirect
  3. Click any button to enter your dashboard

Congratulations! Your account is now active.

Step 5: Initial Dashboard Setup​

5.1 First Login Experience​

When you first enter the dashboard, you may see:

  • Welcome tutorial — Brief platform introduction
  • Quick setup wizard — Optional guided configuration
  • Empty dashboard — Ready for you to create your first agent

5.2 Dashboard Overview​

Your dashboard shows:

┌─────────────────────────────────────────────────────────────────┐
│  HANC.AI                                         [User Menu ▼]  │
├─────────────────────────────────────────────────────────────────┤
│                                                                 │
│  ┌─────────────┐                                                │
│  │  Dashboard  │  ← Main metrics and overview                   │
│  ├─────────────┤                                                │
│  │Voice Agents │  ← Create and manage agents                    │
│  ├─────────────┤                                                │
│  │Knowledge    │  ← Upload business information                 │
│  │Base         │                                                │
│  ├─────────────┤                                                │
│  │Phone        │  ← Manage phone numbers                        │
│  │Numbers      │                                                │
│  ├─────────────┤                                                │
│  │Call Logs    │  ← View conversation history                   │
│  ├─────────────┤                                                │
│  │Integration  │  ← Connect external services                   │
│  ├─────────────┤                                                │
│  │Team         │  ← Invite team members                         │
│  ├─────────────┤                                                │
│  │Settings     │  ← Profile and billing                         │
│  └─────────────┘                                                │
│                                                                 │
└─────────────────────────────────────────────────────────────────┘

6.1 Access Profile Settings​

  1. Click your name/avatar in the top-right corner
  2. Select "Settings" or "Profile"

6.2 Profile Information​

Complete your profile with:

FieldPurpose
Full NameDisplayed in team views and communications
Profile PhotoVisual identification (optional)
TimezoneEnsures correct time display in analytics
LanguagePlatform interface language (EN, DE available)

6.3 Notification Preferences​

Configure how you receive notifications:

  • Email notifications — For important updates
  • Call summaries — After each agent conversation
  • Weekly reports — Analytics digest

Alternative Sign-Up Methods​

Google Sign-In​

  1. Click "Sign in with Google"
  2. Select your Google account
  3. Authorize Hanc.AI access
  4. Complete phone verification (still required)

Benefits:

  • No password to remember
  • Faster login process
  • Secure OAuth authentication

Account Security​

Password Management​

To change your password:

  1. Go to Settings → Profile
  2. Click "Change Password"
  3. Enter current password
  4. Enter new password (twice)
  5. Save changes

Forgot Password?​

  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your email
  4. Check your inbox for reset link
  5. Click link and create new password
warning

Password reset links expire after 1 hour.

Session Security​

  • Sessions last for 5 days
  • Logging out clears your session
  • Use incognito/private browsing on shared computers

Subscription Plans​

After registration, you start with a Free Plan:

PlanPriceIncludes
Free€0/month1 agent, limited calls, basic features
Starter€XX/monthMore agents, more calls, knowledge base
Pro€XX/monthUnlimited agents, advanced analytics, priority support
Agency€XX/monthMulti-workspace, white-label, API access

You can upgrade anytime from Settings → Billing.

Troubleshooting Registration​

"Email already registered"​

Cause: You or someone used this email before.

Solutions:

  1. Try logging in instead
  2. Use "Forgot Password" to recover access
  3. Use a different email address

"Phone number already used"​

Cause: This phone was used for another account.

Solutions:

  1. Use a different phone number
  2. Contact support if this is your number

"Verification code invalid"​

Cause: Code expired or entered incorrectly.

Solutions:

  1. Request a new code
  2. Enter the code quickly (codes expire in 10 minutes)
  3. Check for typos

"Registration failed"​

Cause: Technical issue or validation error.

Solutions:

  1. Refresh the page and try again
  2. Clear browser cache
  3. Try a different browser
  4. Contact support if issue persists

Next Steps​

Your account is ready! Continue with:

  1. Platform Overview — Learn the dashboard interface
  2. Your First Agent — Create your first voice agent
  3. Knowledge Base Setup — Upload your business information

Need Help?​